freshdesk-automation

Freshdesk Automation via Rube MCP

Automate Freshdesk customer support workflows including ticket management, contact and company operations, notes, replies, and ticket search through Composio's Freshdesk toolkit.

Prerequisites

• Rube MCP must be connected (RUBE_SEARCH_TOOLS available)
• Active Freshdesk connection via RUBE_MANAGE_CONNECTIONS with toolkit freshdesk
• Always call RUBE_SEARCH_TOOLS first to get current tool schemas

Setup

Get Rube MCP: Add https://rube.app/mcp as an MCP server in your client configuration. No API keys needed — just add the endpoint and it works.

1. Verify Rube MCP is available by confirming RUBE_SEARCH_TOOLS responds
2. Call RUBE_MANAGE_CONNECTIONS with toolkit freshdesk
3. If connection is not ACTIVE, follow the returned auth link to complete Freshdesk authentication
4. Confirm connection status shows ACTIVE before running any workflows

Core Workflows

1. Create and Manage Tickets

When to use: User wants to create a new support ticket, update an existing ticket, or view ticket details.

Tool sequence:

1. FRESHDESK_SEARCH_CONTACTS - Find requester by email to get requester_id [Optional]
2. FRESHDESK_LIST_TICKET_FIELDS - Check available custom fields and statuses [Optional]
3. FRESHDESK_CREATE_TICKET - Create a new ticket with subject, description, requester info [Required]
4. `FRESHDESK_UPDATE