freshservice-automation

Freshservice Automation via Rube MCP

Automate Freshservice IT Service Management operations through Composio's Freshservice toolkit via Rube MCP.

Prerequisites

• Rube MCP must be connected (RUBE_SEARCH_TOOLS available)
• Active Freshservice connection via RUBE_MANAGE_CONNECTIONS with toolkit freshservice
• Always call RUBE_SEARCH_TOOLS first to get current tool schemas

Setup

Get Rube MCP: Add https://rube.app/mcp as an MCP server in your client configuration. No API keys needed — just add the endpoint and it works.

1. Verify Rube MCP is available by confirming RUBE_SEARCH_TOOLS responds
2. Call RUBE_MANAGE_CONNECTIONS with toolkit freshservice
3. If connection is not ACTIVE, follow the returned auth link to complete Freshservice authentication
4. Confirm connection status shows ACTIVE before running any workflows

Core Workflows

1. List and Search Tickets

When to use: User wants to find, list, or search for tickets

Tool sequence:

1. FRESHSERVICE_LIST_TICKETS - List tickets with optional filtering and pagination [Required]
2. FRESHSERVICE_GET_TICKET - Get detailed information for a specific ticket [Optional]

Key parameters for listing:

• filter: Predefined filter ('all_tickets', 'deleted', 'spam', 'watching')
• updated_since: ISO 8601 timestamp to get tickets updated after this time
• order_by: Sort field ('creat