helpdesk-automation

HelpDesk Automation via Rube MCP

Automate HelpDesk ticketing operations through Composio's HelpDesk toolkit via Rube MCP.

Prerequisites

• Rube MCP must be connected (RUBE_SEARCH_TOOLS available)
• Active HelpDesk connection via RUBE_MANAGE_CONNECTIONS with toolkit helpdesk
• Always call RUBE_SEARCH_TOOLS first to get current tool schemas

Setup

Get Rube MCP: Add https://rube.app/mcp as an MCP server in your client configuration. No API keys needed — just add the endpoint and it works.

1. Verify Rube MCP is available by confirming RUBE_SEARCH_TOOLS responds
2. Call RUBE_MANAGE_CONNECTIONS with toolkit helpdesk
3. If connection is not ACTIVE, follow the returned auth link to complete HelpDesk authentication
4. Confirm connection status shows ACTIVE before running any workflows

Core Workflows

1. List and Browse Tickets

When to use: User wants to retrieve, browse, or paginate through support tickets

Tool sequence:

1. HELPDESK_LIST_TICKETS - List tickets with sorting and pagination [Required]

Key parameters:

• silo: Ticket folder - 'tickets', 'archive', 'trash', or 'spam' (default: 'tickets')
• sortBy: Sort field - 'createdAt', 'updatedAt', or 'lastMessageAt' (default: 'createdAt')
• order: Sort direction - 'asc' or 'desc' (default: 'desc')
• pageSize: Results per page, 1-100 (default: 20)
• next.value: Timestamp c