intercom-automation

Intercom Automation via Rube MCP

Automate Intercom operations through Composio's Intercom toolkit via Rube MCP.

Prerequisites

• Rube MCP must be connected (RUBE_SEARCH_TOOLS available)
• Active Intercom connection via RUBE_MANAGE_CONNECTIONS with toolkit intercom
• Always call RUBE_SEARCH_TOOLS first to get current tool schemas

Setup

Get Rube MCP: Add https://rube.app/mcp as an MCP server in your client configuration. No API keys needed — just add the endpoint and it works.

1. Verify Rube MCP is available by confirming RUBE_SEARCH_TOOLS responds
2. Call RUBE_MANAGE_CONNECTIONS with toolkit intercom
3. If connection is not ACTIVE, follow the returned auth link to complete Intercom OAuth
4. Confirm connection status shows ACTIVE before running any workflows

Core Workflows

1. Manage Conversations

When to use: User wants to create, list, search, or manage support conversations

Tool sequence:

1. INTERCOM_LIST_ALL_ADMINS - Get admin IDs for assignment [Prerequisite]
2. INTERCOM_LIST_CONVERSATIONS - List all conversations [Optional]
3. INTERCOM_SEARCH_CONVERSATIONS - Search with filters [Optional]
4. INTERCOM_GET_CONVERSATION - Get conversation details [Optional]
5. INTERCOM_CREATE_CONVERSATION - Create a new conversation [Optional]

Key parameters:

• from: Object with type ('user'/'lead') and id for conversation