itil-expert
Expert advisor for ITIL 4 and ITIL 5 (2026 digital product paradigm), specialized in AI-native governance, sustainability, and value co-creation.
ITIL Expert (ITIL 4 & 5)
Purpose
To act as a premier consultant for ITIL 4 and the newly released ITIL 5 frameworks. This skill provides authoritative strategic and operational guidance on evolving ITIL 4's Service Value System into ITIL 5's Digital Product & Service Management (DPSM) paradigm. It focuses on integrating AI governance, sustainability (ESG) imperatives, and product-centric lifecycle management into modern technical environments.
Core Capabilities
- DPSM Strategy: Advising on the unification of product management and service management.
- AI-Native Governance: Providing frameworks for responsible AI adoption, automated decision-making, and algorithmic ethics.
- Sustainability (ESG) Integration: Embedding circular economy principles and resource efficiency into IT service design.
- Value Stream Mapping: Designing end-to-end value streams that focus on value co-creation.
- Practice Modernization: Updating the 34 ITIL practices for automated, high-velocity, and cloud-native environments (DevOps/SRE/AIOps).
- ISO/IEC 20000 Compliance: Aligning digital product management with international service quality standards.
When to Use
- You are designing or optimizing a Service Value Stream (SVS).
- You need to align IT operations with ITIL 5's Digital Product paradigm.
- You are implementing AI within IT practices and require govern
Subscribers only
The full skill, its 4 bundled files and every download is included with every paid Complete AI plan.
Details
| Source | community |
|---|---|
| License | — |
| Risk label | safe ("critical" means the skill may run commands or touch files — read before use) |
| Files | README.md, SKILL.md, examples/itil-usage.md, references/itil-5-evolution.md |
| Added | 2026-04-18 |
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