zendesk-automation

Zendesk Automation via Rube MCP

Automate Zendesk operations through Composio's Zendesk toolkit via Rube MCP.

Prerequisites

• Rube MCP must be connected (RUBE_SEARCH_TOOLS available)
• Active Zendesk connection via RUBE_MANAGE_CONNECTIONS with toolkit zendesk
• Always call RUBE_SEARCH_TOOLS first to get current tool schemas

Setup

Get Rube MCP: Add https://rube.app/mcp as an MCP server in your client configuration. No API keys needed — just add the endpoint and it works.

1. Verify Rube MCP is available by confirming RUBE_SEARCH_TOOLS responds
2. Call RUBE_MANAGE_CONNECTIONS with toolkit zendesk
3. If connection is not ACTIVE, follow the returned auth link to complete Zendesk auth
4. Confirm connection status shows ACTIVE before running any workflows

Core Workflows

1. List and Search Tickets

When to use: User wants to view, filter, or search support tickets

Tool sequence:

1. ZENDESK_LIST_ZENDESK_TICKETS - List all tickets with pagination [Required]
2. ZENDESK_GET_ZENDESK_TICKET_BY_ID - Get specific ticket details [Optional]

Key parameters:

• page: Page number (1-based)
• per_page: Results per page (max 100)
• sort_by: Sort field ('created_at', 'updated_at', 'priority', 'status')
• sort_order: 'asc' or 'desc'
• ticket_id: Ticket ID for single retrieval

Pitfalls:

• LIST uses page/per_page pagination, NO