Jobs / Customer Support & Success

AI skills for Customer Support & Success

Helpdesk, tickets, onboarding and customer success. This hub is built from the same matcher you get with your own title — refine it with your exact role.

Customer Support & Success packLog in to download Connect via MCP →

Essentials

every knowledge worker

brainstorming

Use before creative or constructive work (features, architecture, behavior). Transforms vague ideas into validated designs through disciplined reasoning and collaboration.

essentialnewuncategorized

concise-planning

Use when a user asks for a plan for a coding task, to generate a clear, actionable, and atomic checklist.

essentialplanning it-and-development product-development

A user may ask you to create, edit, or analyze the contents of a .docx file. A .docx file is essentially a ZIP archive containing XML files and other resources that you can read or edit. You have different tools and workflows available for different tasks.

essentialdocument-processing human-resources finance

pptx-official

A user may ask you to create, edit, or analyze the contents of a .pptx file. A .pptx file is essentially a ZIP archive containing XML files and other resources that you can read or edit. You have different tools and workflows available for different tasks.

essentialpresentation-processing human-resources finance

xlsx-official

Unless otherwise stated by the user or existing template

essentialspreadsheet-processing human-resources finance

pdf-official

This guide covers essential PDF processing operations using Python libraries and command-line tools. For advanced features, JavaScript libraries, and detailed examples, see reference.md. If you need to fill out a PDF form, read forms.md and follow its instructions.

essentialdocument-processing human-resources finance

professional-proofreader

Use when a user asks to "proofread", "review and correct", "fix grammar", "improve readability while keeping my voice", and to proofread a document file and save an updated version.

essentialcontent marketing education

prompt-engineering

Expert guide on prompt engineering patterns, best practices, and optimization techniques. Use when user wants to improve prompts, learn prompting strategies, or debug agent behavior.

essentialai-ml ai-and-automation

deep-research

Run autonomous research tasks that plan, search, read, and synthesize information into comprehensive reports.

essentialai-ml science-and-research ai-and-automation

avoid-ai-writing

Audit and rewrite content to remove 21 categories of AI writing patterns with a 43-entry replacement table

essentialnewcontent marketing education

Core

strongest fit for this role

customer-support

Elite AI-powered customer support specialist mastering conversational AI, automated ticketing, sentiment analysis, and omnichannel support experiences.

Customer Support & Success: business · tags: support, customer · matches: customer, support

corebusiness sales human-resources

revops

Design and improve revenue operations, lead lifecycle rules, scoring, routing, handoffs, and CRM process automation. Use when marketing, sales, and customer success workflows need clearer operational structure.

Customer Support & Success: business · tags: crm · matches: customer, success

corebusiness sales human-resources

freshdesk-automation

Automate Freshdesk helpdesk operations including tickets, contacts, companies, notes, and replies via Rube MCP (Composio). Always search tools first for current schemas.

tags: helpdesk · matches: helpdesk, tickets

coreautomation operations ai-and-automation

helpdesk-automation

Automate HelpDesk tasks via Rube MCP (Composio): list tickets, manage views, use canned responses, and configure custom fields. Always search tools first for current schemas.

tags: helpdesk · matches: helpdesk, tickets

coreautomation operations ai-and-automation

pricing-strategy

Design pricing, packaging, and monetization strategies based on value, customer willingness to pay, and growth objectives.

Customer Support & Success: business · tags: customer · matches: customer

corebusiness marketing sales

chat-widget

Build a real-time support chat system with a floating widget for users and an admin dashboard for support staff. Use when the user wants live chat, customer support chat, real-time messaging, or in-app support.

tags: chat · matches: customer, support

corenewfrontend it-and-development

shopify-review-triage

Turn public 1-3-star Shopify App Store review rows into a P0-P3 triage brief: incident risk, repeated friction, pricing confusion, feature requests, and an explicit needs-human-read bucket.

tags: support · matches: customer, support

coreproduct product-development

hr-pro

Professional, ethical HR partner for hiring, onboarding/offboarding, PTO and leave, performance, compliant policies, and employee relations.

Customer Support & Success: business · tags: onboarding · matches: onboarding

corebusiness sales human-resources

Generate two complementary onboarding documents that together give any engineer — from newcomer to principal — a complete understanding of a codebase. Use when user asks for onboarding docs or getting-started guides, user runs /deep-wiki, or user wants to help new team members understand a codebase.

Customer Support & Success: content · tags: onboarding · matches: onboarding

verification-before-completion

Claiming work is complete without verification is dishonesty, not efficiency. Use when ANY variation of success/completion claims, ANY expression of satisfaction, or ANY positive statement about work state.

Customer Support & Success: workflow · matches: success

customer-psychographic-profiler

One sentence - what this skill does and when to invoke it

tags: customer · matches: customer

recommendeduncategorized

customer-research

When the user wants to conduct, analyze, or synthesize customer research.

tags: customer · matches: customer

recommendeduncategorized

segment-cdp

Expert patterns for Segment Customer Data Platform including Analytics.js, server-side tracking, tracking plans with Protocols, identity resolution, destinations configuration, and data governance best practices.

tags: customer · matches: customer

recommendeddata finance data-analysis

odoo-sales-crm-expert

Expert guide for Odoo Sales and CRM: pipeline stages, quotation templates, pricelists, sales teams, lead scoring, and forecasting.

Customer Support & Success: business · tags: crm

recommendedbusiness sales human-resources

Explore

adjacent

pipedrive-automation

Automate Pipedrive CRM operations including deals, contacts, organizations, activities, notes, and pipeline management via Rube MCP (Composio). Always search tools first for current schemas.

Customer Support & Success: business · tags: crm

explorebusiness sales human-resources

zoho-crm-automation

Automate Zoho CRM tasks via Rube MCP (Composio): create/update records, search contacts, manage leads, and convert leads. Always search tools first for current schemas.

Customer Support & Success: business · tags: crm

explorebusiness sales human-resources

api-onboarding

Reduce time-to-first-API-call (TTFAC) by optimizing every step of the developer onboarding journey. This skill covers authentication simplification, sandbox environments, interactive documentation, and identifying and eliminating common failure points.